Please allow delays due to Covid-19.
Thank you for your patience and understanding. 
(All order wills be shipped from New Zealand from the 26th July to 28th September. Please allow 5 additional days for any orders being sent to Australia).
 AUSTRALIA (3-7 Business days)
  •  Free shipping on all Australian orders over $75.
  •  $5 AUD for orders under $75.

NEW ZEALAND (5- 10 Business days)
  •  Free shipping on all Australian orders over $75.
  •  $5 AUD for orders under $75.

INTERNATIONAL  (7-15 Business days) 
  •  Free shipping on international orders over $120.
  •  $10 AUD for orders under $120.

    Shipping and Delivery

    All orders are sent from Melbourne, Australia and are packed and dispatched within 3 business days of payment clearance, unless purchased as pre-order. Once your order is shipped, you will receive a shipping confirmation to your registered email address. Please note all sales products are final and no cancellation for any items will be accepted.

    *Parcels cannot be delivered to parcel lockers*
    *Delays may occur around promotional sales events and the holidays*


    All pre-order sales are final and cannot be cancelled and are therefore are not eligible for a refund. Some delays may be experienced during production or due to logistics and this is out of our control. Please note when ordering a non 'pre-order' item and a 'pre-order item', your package will be sent together when all items have arrived.


    International Taxes and Duties 

    International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. Duties and taxes are not included in the checkout total. These are determined by the customs agency in the destination country and are collected at the time of delivery by the recipient. Lily Lily Jewellery is not responsible for these fees. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.